Privacy Policy — phdream14

phdream14 ("phdream14," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online casino and sportsbook platform at phdream14.asia (the "Platform"). This Privacy Policy describes how phdream14 collects, uses, stores, shares, and protects your personal information when you access or use the Platform.

This Privacy Policy is prepared in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines (the "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It also reflects our obligations under PAGCOR regulations as a licensed Philippine online gaming operator.

By registering for a phdream14 account, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please do not use the phdream14 Platform.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, phdream14 acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes in connection with the Platform.

phdream14 has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with the DPA and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data, you may contact our DPO through the contact details provided in Section 15 of this Policy.

Where phdream14 engages third-party service providers to process personal data on its behalf, those providers act as Personal Information Processors (PIPs) and are contractually bound to process your data only in accordance with phdream14's instructions and applicable data protection law.

phdream14 collects the following categories of personal data from players and visitors to the Platform:

phdream14 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and server logs;
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank;
• Regulatory sources: Data received from PAGCOR or other competent authorities in connection with our licensing and compliance obligations, including self-exclusion registers.

phdream14 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your phdream14 account, including verifying your identity and age (21+ requirement) and processing your login;
• Service delivery: To provide access to all Platform features including casino games, sports betting, bingo, slots, crash games, and fishing games;
• Payment processing: To process deposits and withdrawals in Philippine Peso (₱) via your chosen payment method;
• KYC and compliance: To verify your identity, conduct anti-money laundering (AML) checks, and comply with PAGCOR regulations and Philippine law;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, multi-accounting, and other prohibited conduct;
• Responsible gaming: To monitor gaming behavior, enforce responsible gaming limits, and administer self-exclusion requests;
• Customer support: To respond to your inquiries, complaints, and support requests;
• Marketing and promotions: To send you relevant offers, bonuses, and promotional communications where you have consented to receive them — you may opt out at any time;
• Platform improvement: To analyze usage patterns, conduct research, and improve the features and performance of the phdream14 Platform;
• Legal obligations: To comply with applicable laws, regulations, court orders, and requests from competent authorities including PAGCOR and the NPC.

Under the Data Privacy Act of 2012, phdream14 processes your personal data on the following legal bases:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications;
• Contractual necessity: Where processing is necessary to perform our contract with you — i.e., to operate your phdream14 account and deliver the services you have requested;
• Legal obligation: Where processing is required to comply with a legal obligation applicable to phdream14, including PAGCOR licensing requirements, AML obligations, and tax reporting;
• Legitimate interests: Where processing is necessary for phdream14's legitimate interests — such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your rights and interests.

phdream14 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary and for the purposes described in this Policy:

• Service providers and processors: KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention partners, IT infrastructure providers, and customer support platforms — all bound by data processing agreements;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities where required by law or regulation;
• Law enforcement: Philippine law enforcement agencies where we are legally required or permitted to disclose data in connection with the investigation or prosecution of criminal activity;
• Group companies: Affiliated entities within the phdream14 corporate group, where necessary for internal administrative purposes, subject to equivalent data protection standards;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of phdream14's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

phdream14 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and collect usage data. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function — including session management, login authentication, and security features. These cannot be disabled;
• Functional cookies: Remember your preferences such as language settings, game preferences, and responsible gaming limits;
• Analytics cookies: Help us understand how players use the Platform so we can improve performance and user experience. Data collected is aggregated and anonymized where possible;
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phdream14 Platform. By continuing to use the Platform, you consent to our use of cookies as described in this section.

phdream14 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC requirements;
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations;
• KYC and verification documents: Retained for a minimum of five (5) years following the end of the business relationship;
• Customer support communications: Retained for three (3) years from the date of the interaction;
• Marketing consent records: Retained until you withdraw your consent or for three (3) years from the date of last interaction, whichever is earlier.

When personal data is no longer required, phdream14 will securely delete or anonymize it in accordance with our data disposal procedures.

phdream14 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the phdream14 Platform;
• Encryption of sensitive data at rest, including financial records and KYC documents;
• Role-based access controls ensuring that only authorized personnel can access personal data on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication (MFA) for internal systems and, where available, for player accounts;
• Secure data centers with physical access controls and environmental safeguards.

While phdream14 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for keeping your phdream14 account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phdream14:

• Right to be informed: The right to be informed of how your personal data is being collected and processed — which this Privacy Policy fulfills;
• Right of access: The right to request a copy of the personal data phdream14 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

The phdream14 Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine law and PAGCOR regulations. phdream14 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the phdream14 Platform, please contact us immediately using the details in Section 15.

The phdream14 Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the phdream14 Platform and does not cover the privacy practices of any third-party websites. phdream14 is not responsible for the content or privacy practices of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

phdream14 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-Platform notification.

Your continued use of the phdream14 Platform after any amendment to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way phdream14 handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: Data Privacy Request — [Your Full Name]
• Live Chat: Available 24/7 through the phdream14 Platform
• Response Time: We aim to respond to all data privacy requests within 30 days

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

For responsible gaming concerns, including self-exclusion requests, please visit our Responsible Gaming page.